LEGAL MATERIALS: LINKS – PERSONAL

Textile Labelling Act

A report on best practices in financial consumer protection

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Ontario

Consumer Protection Act of Ontario

A newcomer’s introduction to consumer protection laws in Ontario

General information for your consumer rights in the different types of purchases

General information about your consumer rights and what organizations are responsible

A database listing recent convictions of businesses and a “Consumer Beware List”

Information on the Ministry of Government and Consumer Services

A source for information on the cooling-off period, misrepresentation, delivery of goods, and rights under a contract

General information outlining the complaint process where your rights under the Consumer Protection Act are violated

General information on your rights when cancelling an agreement under the Consumer Protection Act

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DIFFERENT CONSUMER TRANSACTIONS

(3.1) Credits, Loans, and Debt

Federal

Information about your rights and responsibilities with payday loans

General information on how to deal with a debt collector

Information about your rights and responsibilities in debt collection

Ontario

Payday Loans Act

Information on payday loans, risks and options to payday loans, and canceling a payday agreement

Rules that collection agencies must follow when they contact you

Information on how to deal with collection agencies and filing a complaint with the Ministry of Government and Consumer Services

(3.2) Driving and Vehicles

Federal

The Motor Vehicle Safety Act

An overview of the Motor Vehicle Safety Act containing specific bills, regulatory initiatives, government notices, news releases, and related reports

A database for motor vehicle safety recalls in Canada

Safety standards for vehicles, tires, and child car seats

Defects and recalls of vehicles, tires, and child car seats

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Ontario

The Motor Vehicle Dealers Act

General information on repairs for your vehicle and what to do if you have a dispute with a repair shop

General information on buying a new or used vehicle from an Ontario registered dealer

Information about buying a used car and what you can do after you’ve signed the contract

(3.3) Home Service Contracts: Energy Contracts, etc.

Ontario

Energy Consumer Protection Act

An overview of your rights when you sign a contract at your door for home service

Rules that a business must follow when entering contracts at a consumer’s home

General information before entering into an energy contract for your electricity or natural gas

Ontario Energy Board

General information regarding rules for electricity utilities including special rules for low-income customers

Ontario Energy Board

General information for service policies for natural gas utilities including special rules for low-income customers

Ontario Energy Board

General information on the practice of door-to-door sales

(3.4) Home Renovations and Repairs

Ontario

General information before entering into a contract for home renovations or repairs

Information on common home renovation scams to be aware of

Information to protect yourself as a consumer when hiring a roofer

(3.5) Memberships

Ontario

General information on your consumer rights when purchasing a gym or fitness membership

A newsroom release providing tips to consumers before joining a gym

Cassels Brock & Blackwell LLP

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GENERAL INFORMATION

An overview of federal and provincial consumer protection laws in Canada.

Stikeman Elliott LLP

An overview of consumer protection and doing business in Canada

A discussion of options for addressing misleading advertising and product labelling in Canada

Smart & Biggar/Fetherstonhaugh

An article on how to cancel a consumer agreement

Siskinds LLP

(3.1) Credits, Loans, and Debts

A guide to financial disclosure requirements under the Ontario Consumer Protection Act

Goldman Hine LLP

(3.2) Driving and Vehicles

An article outlining the motor vehicle industry regulations and acts

Dewshi Law

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(3.3) Home Service Contracts

An article discussing the changes to the Ontario Consumer Protection Act and its effects on door-to-door sales

Mann Lawyers

A discussion of the new restrictions on door-to-door sales in Ontario

Gowling WLG

A discussion of the ban on door-to-door agreements for HVAC products pursuant to the recent amendments

Aird & Berlis LLP

An article about the effectiveness of certain provisions of the Energy Consumer Act

Aird & Berlis LLP

(3.4) Home Renovation and Repairs

An article on home renovation contractors and the Consumer Protection Act

McMillan LLP

(3.5) Memberships

An article discussing the regulation of gym memberships under the Consumer Protection Act

Mann Lawyers

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Associations

A network for Canadian residents to share thoughts and knowledge about consumer public policy issues with the Council, through confidential online questionnaires

Consumers Council of Canada

An independent, national, non-for-profit organization aimed at informing and educating consumers on marketplace issues, advocating for consumers with government and industry, and to work with government and industry to solve marketplace problems

Consumers’ Association of Canada

An organization aimed at maintaining a fair and informed marketplace in Ontario by protecting the rights of consumers, enhancing industry professionalism and ensuring fair, honest and open competition for registered motor vehicle dealers

Ontario Motor Vehicle Industry Council

A non-profit organization that provides personalized counselling and dealership discounts when shopping for a new car

Automobile Consumer Coalition

A non-profit, membership-based organization that assists consumers with automotive issues

Automobile Protection Association

A council aimed at bettering the fitness industry for both consumers and operators

Fitness Industry Council of Canada

A non-profit, voluntary, registered charitable organization that assesses design, function, durability and play value of toys on the market

Canadian Toy Testing Council

A self-managed, not-for-profit corporation, aimed at regulating consumer protection by promoting awareness, education and compliance of the Travel Industry Act

Travel Industry Council of Ontario

An organization providing information, including online tools and forms, to consumers who experience issues with life and health insurance services

Canadian Life and Health Insurance Association

A non-profit organization and charity that provides legal and research services on behalf of consumer interests concerning the provision of important public services

Public Interest Advocacy Centre

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Resources

A federal agency that promotes financial education and raises consumers’ awareness of their rights and responsibilities

Financial Consumer Agency of Canada

A source of information on a wide range of consumer topics for the Canadian consumer

Canadian Consumer Handbook

A Consumer Research Database containing a collection of Canadian research references on consumer related topics

Consumer Policy Research Database

A central agency in Canada that collects information and criminal intelligence on matters such as mass marketing fraud, advance fee fraud, Internet fraud and identification theft complaints

Canadian Anti-Fraud Centre

A source for general consumer information and publications from the Consumer Measures Committee’s Consumer Awareness Group

Consumer Measures Committee

Information on the complaint process and how to submit a complaint

Office of Consumer Affairs (OCA)

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Debtor-Creditor

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Elder Law

Employment

Accommodation

Guide to employer’s Duty to Accommodate illness and disability of employees

Explanation of employee mental health

Employment Contract

Articles about employment law

Goldblatt Partners

Many College Internships in Ontario May be Illegal

Goldblatt Partners

Are “Volunteers” the New Unpaid Interns?: How Ontario’s Employment Standards Act Treats “Volunteer” Misclassification

Goldblatt Partners

Determining employment relationship – employee, independent contractor, or dependent contractor?

Raven Law

Union Rights

Rights of unionized employees

Discussion of when and under what circumstances disability benefits are likely to be cut off, and what employees affected can do about this

Independent Contractor Agreement

Dependent contractors – a new class of employment in Ontario

Determining employment relationship – employee, independent contractor, or dependent contractor?

Raven Law

Occupational Health and Safety

Questions and answers relating to workplace accidents

Samfiru Tumarkin LLP

Pensions and Benefits

Information about disability benefits and what employees can do if cut off

What unionized employees can do if their long-term disability benefits are cut

Information about vacation law in Ontario

MacDonald & Associates

Workers Compensation

Discussion of when and under what circumstances disability benefits are likely to be cut off, and what employees affected can do about this

Brief guide to claiming compensation from WSIB in Ontario

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Family

Immigration

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Guide to immigration options and requirements